Service Level Management

IT is a Love Hate Relation

June 5th, 2010

Business grudgingly relies on IT to manage the books, usually to automate boring repeatable tasks fast and cheaply and sometimes to create a unique value to the business (when possible).  IT is rarely viewed as an equal partner in business and more as a utility player that makes things happen….slowly.  When the world of IT

What is ITIL?

March 15th, 2007
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The IT Infrastructure Library (ITIL) is a series of eight books and is referred to as the only consistent and comprehensive best practice for IT service management to deliver high-quality IT services. Although produced and published by a single governmental body, ITIL is not a standard and is generally referred to as a framework.  There