ISO 20000 is based upon an original pair of documents, BS15000-1/2, which were published in 2002 and 2003 respectively. ISO 20000 is the international standard for IT Service management and is comprises two parts: ISO/IEC 20000-1 and ISO/IEC 20000-2. ISO 20000-1 is the ‘Specification for Service Management, and it is this which is certifiable against.
There are numerous processes designed to enhance the overall effectiveness of IT and often times what gets overlooked is how they might fit together. Described below are the various frameworks and their relationship to one another and when you might adopt these frameworks over time. Each of the frameworks has their set of implementation issues
The IT Infrastructure Library (ITIL) is a series of eight books and is referred to as the only consistent and comprehensive best practice for IT service management to deliver high-quality IT services. Although produced and published by a single governmental body, ITIL is not a standard and is generally referred to as a framework. There