Configuration Management

Ebb and Flow of Virtualization Implementations

August 27th, 2010

Gartner says that just 16% of data center loads are virtualized, and in a recent InformationWeek Analytics survey found that 35% of respondents say they expect to virtualize less than 25% of their data centers by 2011. That finding reflects either a less optimistic or more realistic assessment than survey respondents exhibited last year, when

What is ITIL?

March 15th, 2007
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The IT Infrastructure Library (ITIL) is a series of eight books and is referred to as the only consistent and comprehensive best practice for IT service management to deliver high-quality IT services. Although produced and published by a single governmental body, ITIL is not a standard and is generally referred to as a framework.  There