Operationalize Cloud-based Product

Company developed a product to protect your internet profile from identity theft and assist their clients, for a monthly fee, that had been exposed through a data breach.  Needed a method to operationalize cloud data center and scale, as needed.

For a major insurance company developed the operational monitoring and dashboard tools and processes for a custom mobile app based solely on AWS, using their server-less technology. Analyzed and developed the required key business and technical metrics to measure success. The entire mobile project was developed using Agile with a target of 200M potential subscribers.

  1. Mapped key operational requirements with the business and Agile IT development teams to standard ITIL operational metrics for Service Delivery & Management.
  2. Collaborate with business and product owners on KPIs required for a successful launch.
  3. Developed process maps for Consumer Help Desk, Problem Management, Availability & Capacity Management, and Business Continuity.
  4. Completed test of Business Continuity. Agile team used Jenkins scripts to test and model AWS Regions for redundancy.  Completed all key operational management activities for a launch.

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